Cancellation
- If you are a customer as defined by Section 13 BGB German Civil Code, i.e., a natural person concluding a legal transaction for a purpose unrelated to commercial or self-employed activity, you may cancel your order. How to cancel an order (including the conditions, deadlines, and legal consequences) is set out in our cancellation policy below. The cancellation policy also includes a sample cancellation form.
- The right of cancellation does not apply to the following types of contracts:
? Contracts for the delivery of goods which are not already manufactured and which are made to your specifications or clearly personalized
? Contracts for the delivery of goods if, owing to their nature, they have been inseparably combined with other items after delivery,
? Contracts for the provision of services related to leisure activities to be delivered on a specific date or for a specific period
Cancellation policy
Right of cancellation
You may cancel your order without giving any reason within fourteen days.
The cancellation period is fourteen days from the day on which you or a third party indicated by you (other than the carrier) receives the items purchased (or the last item, if multiple items are delivered separately).
To exercise your right of cancellation, you must clearly inform us (Marta Herford gGmbH, Goebenstrasse 2–10, 32052 Herford, Germany, email: shop@marta-herford.de, fax: +49 (0)5221 9944 3023, tel: +49 (0)5221 9944300) of your decision to cancel your order (e.g., by fax, email or letter). You may use the sample cancellation form (but you do not have to).
To meet the cancellation deadline, it is sufficient for you to send notice of cancellation before the fourteen-day cancellation period has expired.
Effects of cancellation
If you cancel your contract, we shall be obliged to reimburse you all payments that we have received from you, including delivery charges (with the exception of additional charges resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) without undue delay, and no later than fourteen days from the day on which we received your notification of cancellation. We will use the same means of payment as you used for the original transaction for this reimbursement unless you have expressly agreed otherwise. Under no circumstances will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your cancellation. To meet this deadline, it is sufficient for you to send the goods before this fourteen-day period has expired. You will have to bear the direct cost of returning these goods.
You will only be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
Sample cancellation form
If you would like to cancel the contract, please complete and return this form to Marta Herford gGmbH, Goebenstrasse 2–10, 32052 Herford, Germany, email: shop@martaherford.de, fax: +49 (0)5221 9944 3023.
- I/we* hereby cancel the contract concluded by me/us* for the purchase of the following items*/the provision of the following services*
- Ordered on*/received on*
- Customer’s name
- Customer’s address
- Customer’s signature (unless sent by email)
- Date
* Please delete as applicable.
Cancellation
- If you are a customer as defined by Section 13 BGB German Civil Code, i.e., a natural person concluding a legal transaction for a purpose unrelated to commercial or self-employed activity, you may cancel your order. How to cancel an order (including the conditions, deadlines, and legal consequences) is set out in our cancellation policy below. The cancellation policy also includes a sample cancellation form.
- The right of cancellation does not apply to the following types of contracts:
? Contracts for the delivery of goods which are not already manufactured and which are made to your specifications or clearly personalized
? Contracts for the delivery of goods if, owing to their nature, they have been inseparably combined with other items after delivery,
? Contracts for the provision of services related to leisure activities to be delivered on a specific date or for a specific period
Cancellation policy
Right of cancellation
You may cancel your order without giving any reason within fourteen days.
The cancellation period is fourteen days from the day on which you or a third party indicated by you (other than the carrier) receives the items purchased (or the last item, if multiple items are delivered separately).
To exercise your right of cancellation, you must clearly inform us (Marta Herford gGmbH, Goebenstrasse 2–10, 32052 Herford, Germany, email: shop@marta-herford.de, fax: +49 (0)5221 9944 3023, tel: +49 (0)5221 9944300) of your decision to cancel your order (e.g., by fax, email or letter). You may use the sample cancellation form (but you do not have to).
To meet the cancellation deadline, it is sufficient for you to send notice of cancellation before the fourteen-day cancellation period has expired.
Effects of cancellation
If you cancel your contract, we shall be obliged to reimburse you all payments that we have received from you, including delivery charges (with the exception of additional charges resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) without undue delay, and no later than fourteen days from the day on which we received your notification of cancellation. We will use the same means of payment as you used for the original transaction for this reimbursement unless you have expressly agreed otherwise. Under no circumstances will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your cancellation. To meet this deadline, it is sufficient for you to send the goods before this fourteen-day period has expired. You will have to bear the direct cost of returning these goods.
You will only be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
Sample cancellation form
If you would like to cancel the contract, please complete and return this form to Marta Herford gGmbH, Goebenstrasse 2–10, 32052 Herford, Germany, email: shop@martaherford.de, fax: +49 (0)5221 9944 3023.
- I/we* hereby cancel the contract concluded by me/us* for the purchase of the following items*/the provision of the following services*
- Ordered on*/received on*
- Customer’s name
- Customer’s address
- Customer’s signature (unless sent by email)
- Date
* Please delete as applicable.
